Shipping policy

Free Shipping on ALL Orders

How long does delivery take?

3-7 business days. 

Requires 1-2 days processing and handling time. (In peak season, it may take 1-5 days, thank you so much for your understanding).

Delivery time between 1-7 business days varies on shipping selection. (In peak season, it may take 1-12 days, thank you so much for your understanding).

(Note: The delivery time of pre-sale products is subject to the arrival time.)

We do not ship to P.O Boxes as couriers are unable to deliver to a P.O Box address.

What countries do you ship to?

US only.
We cannot deliver to the following areas:


American Samoa



Marshall Islands

Northern Mariana Islands


Puerto Rico

Rhode Island

U.S. Virgin Islands

Armed Forces Americas

Armed Forces Europe

Armed Forces Pacific

Thank you for your understanding.

How will my delivery be shipped?

Amazon functions as our logistics partner to ship our KTC products. They will choose the carrier that they think works best for our customers.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at [email protected].

More choice to contact:

Call at: +86 0755-33617085

Email to: [email protected] (Europe)

Deliver to: No. 4023, Wuhe Road, Bantian, Longgang, Shenzhen, Guangdong, CN